Frequently Asked Questions
My pump isn't working. What is my next step?
My pump isn't working. What is my next step?
No bad hair vibes here. Our pumps are built to last at least 90 days—but if yours gives out early, we’ll hook you up with a free replacement. You just cover shipping. Order your replacement pump right on our website, quick, easy, and no drama. If it's been more than 90 days, no worries - you can still grab a new one there, too. Because every day deserves to be a Good Ass Hair Day.
I need to change my address after placing my order.
I need to change my address after placing my order.
- If you ordered from TikTok, address changes need to be made directly by you through your TikTok Shop account.
- If you ordered from our website or Etsy store, please email hello@agoodassday.com with your order number and updated address.
My order says it was delivered, but I did not receive it.
My order says it was delivered, but I did not receive it.
Please allow 48 hours for your package to arrive, even if the status says delivered. Sometimes, the mail system experiences delays, and the tracking may not reflect accurately. If your package still hasn't arrived after 48 hours, contact hello@agoodassday.com.
Can I return or exchange my order if I didn't like it?
Can I return or exchange my order if I didn't like it?
A Good Ass Day LLC does not accept returns or exchanges. We recommend gifting the product to a friend or donating it to a local shelter.
How can I avoid scams, and what should I do if I purchase from a scam company?
How can I avoid scams, and what should I do if I purchase from a scam company?
There are three places to order from A Good Ass Day LLC:
When purchasing from Etsy or TikTok, please double-check that the seller is A Good Ass Day LLC. This is the only way to confirm you are buying a legitimate product. If you mistakenly purchase from a scam shop, request a refund immediately from the platform and dispute the charge with your bank.
Other FAQ's
What is the difference between OG and DK?
What is the difference between OG and DK?
- DK is tinted with cacao powder, making it more suitable for darker hair colors and has a chocolatey scent.
- OG does not contain cacao and features a vanilla scent.
I received the wrong product. What should I do?
I received the wrong product. What should I do?
Please email hello@agoodassday.com with your order number and details about the product you received.
Do you offer wholesale?
Do you offer wholesale?
Yes! You can fill out a wholesale application at the bottom of our website or email hello@agoodassday.com for more information.
My order says it was delivered, but I did not receive it.
My order says it was delivered, but I did not receive it.
Please allow 48 hours for your package to arrive, even if the status says delivered. Sometimes, the mail system experiences delays, and the tracking may not reflect accurately. If your package still hasn't arrived after 48 hours, contact hello@agoodassday.com.
Can I change my payment method after placing an order?
Can I change my payment method after placing an order?
No, payment methods cannot be changed after an order is placed. If necessary, please email us at hello@agoodassday.com, and we will cancel the order for you.
I ordered the wrong product. Can I switch it?
I ordered the wrong product. Can I switch it?
- Yes – If you want to switch the variation (e.g., scent or size) of the product, email us at hello@agoodassday.com.
- No – If you want to switch entirely different products (e.g., bottle to refill), the order will need to be canceled and placed again.
