Product FAQs
What is the difference between OG and DK?
What is the difference between OG and DK?
- DK is tinted with cacao powder, making it more suitable for darker hair colors and has a chocolatey scent.
- OG does not contain cacao and features a vanilla scent.
Is your dry shampoo gluten free?
Is your dry shampoo gluten free?
Our corn starch supplier claims gluten free.
I received the wrong product. What should I do?
I received the wrong product. What should I do?
Please email hello@agoodassday.com with your order number and details about the product you received.
Do you offer wholesale?
Do you offer wholesale?
Yes! You can fill out a wholesale application at the bottom of our website or email hello@agoodassday.com for more information.
My order says it was delivered, but I did not receive it.
My order says it was delivered, but I did not receive it.
Please allow 48 hours for your package to arrive, even if the status says delivered. Sometimes, the mail system experiences delays, and the tracking may not reflect accurately. If your package still hasn't arrived after 48 hours, contact hello@agoodassday.com.
I ordered the wrong product. Can I switch it?
I ordered the wrong product. Can I switch it?
- Yes – If you want to switch the variation (e.g., scent or size) of the product, email us at hello@agoodassday.com.
- No – If you want to switch entirely different products (e.g., bottle to refill), the order will need to be canceled and placed again.
Order FAQs
My pump isn't working. What is my next step?
My pump isn't working. What is my next step?
Our pumps are built to last at least 90 days—but if yours gives out early, we’ll hook you up with a free replacement. You just cover shipping. Order your replacement pump right on our website, quick, easy, and no drama. If it's been more than 90 days, no worries - you can still grab a new one for a low cost.
I need to change my address after placing my order.
I need to change my address after placing my order.
- If you ordered from TikTok, address changes need to be made directly by you through your TikTok Shop account.
- If you ordered from our website or Etsy store, please email hello@agoodassday.com with your order number and updated address.
My order says it was delivered, but I did not receive it.
My order says it was delivered, but I did not receive it.
Please allow 48 hours for your package to arrive, even if the status says delivered. Sometimes, the mail system experiences delays, and the tracking may not reflect accurately. If your package still hasn't arrived after 48 hours, contact hello@agoodassday.com.
Can I return or exchange my order if I didn't like it?
Can I return or exchange my order if I didn't like it?
A Good Ass Day LLC does not accept returns or exchanges. We recommend gifting the product to a friend or donating it to a local shelter.
How can I avoid scams, and what should I do if I purchase from a scam company?
How can I avoid scams, and what should I do if I purchase from a scam company?
There are three places to order from A Good Ass Day LLC:
When purchasing from Etsy or TikTok, please double-check that the seller is A Good Ass Day LLC. This is the only way to confirm you are buying a legitimate product. If you mistakenly purchase from a scam shop, request a refund immediately from the platform and dispute the charge with your bank.
SavedBy FAQs
What is SavedBy Package Protection?
What is SavedBy Package Protection?
SavedBy Package Protection is an optional add-on that can help cover the cost of lost, damaged or stolen packages. We do everything that we can to make sure the package gets to you, but in cases when issues arise SavedBy can help.
Do I need SavedBy?
Do I need SavedBy?
You don’t, but it can help speed up the process of resolving issues related to shipping. And in some cases where packages may not be covered by us, SavedBy can help where we wouldn’t be able to.
How do I use my SavedBy Protection?
How do I use my SavedBy Protection?
If you have issues with your package, reach out to SavedBy directly here: https://customer.savedby.io/. Please review their policies to make sure that your package can be covered here: https://savedby.io/policies
How long do I have to wait until I can receive a new package?
How long do I have to wait until I can receive a new package?
SavedBy can help send a new package within 1 business day! Sometimes it may take more, but in most cases they are very quick to resolve any issues that arise.
Will SavedBy reach out to me directly?
Will SavedBy reach out to me directly?
SavedBy will send you an email confirmation once you have placed an order in our store that includes their SavedBy Package Protection. Keep your eye out for it!
If you have any questions for their team, or have filed a claim, they will email you directly with any questions, updates, and resolutions. Their email address is: Support@Savedby.io for general questions, and Claims@SavedBy.io for issues with packages.
